Rep 3, IT Support (Help Desk) - Comcast (Fort Myers, FL)
Comcast shapes the future at the intersection of media and technology.
We create world-class experiences that people love and trust and drive innovation that builds value.
We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies.
Comcast brings to life the best of what's to come.
Job
Summary:
Core
Responsibilities:
- Develops and improves documentation to enhance and support problem analysis and resolution.
Performs trend analysis of systems to ensure optimal performance.
- Performs escalations to Information Technology Operations groups in accordance with departmental standards and performs notifications as needed.
- Knowledge base administrator, ensure accuracy and use of tool.
Training program for all new hires as well as Training for any new supported apps.
Maximize team productivity by taking personal responsibility for customer satisfaction and leading the team to do the same.
- Manage the resolution of trouble tickets.
Educate users regarding system operations and utilities - Handle support calls and conduct training sessions as needed.
- Perform internal user satisfaction surveys - Communicate effectively with users, management and IT teams - Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelor's Degree or Equivalent - Generally requires 2-5 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We create world-class experiences that people love and trust and drive innovation that builds value.
We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies.
Comcast brings to life the best of what's to come.
Job
Summary:
Core
Responsibilities:
- Develops and improves documentation to enhance and support problem analysis and resolution.
Performs trend analysis of systems to ensure optimal performance.
- Performs escalations to Information Technology Operations groups in accordance with departmental standards and performs notifications as needed.
- Knowledge base administrator, ensure accuracy and use of tool.
Training program for all new hires as well as Training for any new supported apps.
Maximize team productivity by taking personal responsibility for customer satisfaction and leading the team to do the same.
- Manage the resolution of trouble tickets.
Educate users regarding system operations and utilities - Handle support calls and conduct training sessions as needed.
- Perform internal user satisfaction surveys - Communicate effectively with users, management and IT teams - Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelor's Degree or Equivalent - Generally requires 2-5 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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