Front Desk Associate-Check In/Out
3.
2 Fort Myers, FL Fort Myers, FL Full-time Full-time $16 - $17 an hour $16 - $17 an hour 5 days ago 5 days ago 5 days ago JOB
Summary:
The Front Desk Associate completes the check-in and check-out process of all patient visits by verifying patient demographic information; making copies of identification and insurance card information and having the patient complete the correct documents by providing excellent customer-service skills to provide that excellent patient experience.
Essential Functions:
Greets patients and visitors in a prompt, courteous, and professional manner at all times.
Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.
); updates changes in Epic.
Updates patient's Signature on File once a year; updates insurance information changes.
Ensures new patients execute the Signature form appropriately.
Scans new patient Registration and Signature on File forms; and accurately indexes into the patient's EMR chart.
Scans and accurately indexes all insurance EOBs.
Cleans scanner once a month.
Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
Maintains a neat and clean reception area and patient restrooms at all times (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.
).
During Check-out verifies the accuracy of procedures performed, patient status, etc.
; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
Notifies the Site Manager when a No Show exceeds 15 minutes.
Monitors physician schedules to fill open slots.
Closes trash gates morning after pickups.
Exhibits team behavior assisting where needed.
Receives returned mail and tracks down current address and places in slot for mailing.
Prints ABNs and PIP paperwork.
Reviews daily obituaries and updates patient status.
Participates in educational activities.
Performs assigned duties as required.
KNOWLEDGE, SKILL AND
Experience:
High School Graduate or Equivalent Minimum one year Medical Office experience preferred Minimum two years Customer Service experience Ability to work at a rapid pace, being involved in several duties at one time Previous EHR experience, Epic a plus Proficient in MS Office (Word, Excel, Outlook, Project Manager, etc.
) Ability to communicate clearly and effectively; excellent written skills and spelling/grammar Demonstrates the ability to maintain good interpersonal relationships with patients, staff and the public Ability to maintain strictest confidentiality including HiPAA compliance and EPIC policy as instituted by LMHS Ability to work a flexible schedule Ability to work in the absence of direct supervision Participates in opportunities of continuing education COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position satisfactorily:
Communication Able to read, analyze and interpret general business periodicals, correspondence, etc.
Able to write reports, business correspondence and procedure manuals.
Able to effectively present information and respond to questions to all levels; Expresses thoughts clearly; Listens well.
Initiative Actively seeks opportunities to make contributions vs.
passively accepting situations.
Goes above expectations to achieve goals.
Decision Making:
Makes decisions with sound judgment and a realistic understanding of issues.
Flexibility Recognizes/responds to unanticipated events and requirements.
Dependability/Adaptability Recognizes/responds to unanticipated events and requirements.
Customer-focused, with demonstrated experience and ability to be flexible with changing priorities, demands and requests.
Diversity Oriented Recognizes/values the benefits of the diversity of people, ideas and cultures.
Planning/Organization Establishes a course of action for self and others to accomplish goals.
Demonstrates ability to manage time and priorities.
Analytical Synthesizes complex and diverse information.
Personal Responsibility Trustworthy with unyielding integrity.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, these include:
utilize manual dexterity and eye-hand coordination to complete computer, handwriting, and telecommunication tasks; have normal/corrected vision and hearing to within normal range, and able to work under stressful conditions and/or work irregular hours.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to reach with hands and arms.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
HIPAA STATEMENT:
Employee provides services associated to its participating physicians and clinicians, which is a covered entity under the HIPAA rule.
In the scope of performing functions, including but not limited to management, administrative, financial, legal and operational support services, employee may have access to Protected Health Information (PHI), which is information, whether oral, written, electronic, visual, pictorial, physical, or any other form, that relates to an individual's past, present or future physical or mental health status, condition, treatment, service, products purchased, or provision of health care and which reveals the identity of the individual, whose health care is the subject of the information, or where there is reasonable basis to believe such information could be utilized to reveal the identity of that individual.
Employee will sign and abide by FNG's confidentiality agreement and attend HIPAA training and comply with all HIPAA laws.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Healthcare setting:
Clinic Medical specialties:
Neurology Schedule:
Monday to Friday
Experience:
Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred) Work Location:
In person Greets patients and visitors in a prompt, courteous, and professional manner at all times.
Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.
); updates changes in Epic.
Updates patient's Signature on File once a year; updates insurance information changes.
Ensures new patients execute the Signature form appropriately.
Scans new patient Registration and Signature on File forms; and accurately indexes into the patient's EMR chart.
Scans and accurately indexes all insurance EOBs.
Cleans scanner once a month.
Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
Maintains a neat and clean reception area and patient restrooms at all times (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.
).
During Check-out verifies the accuracy of procedures performed, patient status, etc.
; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
Notifies the Site Manager when a No Show exceeds 15 minutes.
Monitors physician schedules to fill open slots.
Closes trash gates morning after pickups.
Exhibits team behavior assisting where needed.
Participates in educational activities.
Performs assigned duties as required.
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Clinic Neurology Monday to Friday Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Fort Myers, FL Fort Myers, FL Full-time Full-time $16 - $17 an hour $16 - $17 an hour 5 days ago 5 days ago 5 days ago JOB
Summary:
The Front Desk Associate completes the check-in and check-out process of all patient visits by verifying patient demographic information; making copies of identification and insurance card information and having the patient complete the correct documents by providing excellent customer-service skills to provide that excellent patient experience.
Essential Functions:
Greets patients and visitors in a prompt, courteous, and professional manner at all times.
Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.
); updates changes in Epic.
Updates patient's Signature on File once a year; updates insurance information changes.
Ensures new patients execute the Signature form appropriately.
Scans new patient Registration and Signature on File forms; and accurately indexes into the patient's EMR chart.
Scans and accurately indexes all insurance EOBs.
Cleans scanner once a month.
Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
Maintains a neat and clean reception area and patient restrooms at all times (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.
).
During Check-out verifies the accuracy of procedures performed, patient status, etc.
; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
Notifies the Site Manager when a No Show exceeds 15 minutes.
Monitors physician schedules to fill open slots.
Closes trash gates morning after pickups.
Exhibits team behavior assisting where needed.
Receives returned mail and tracks down current address and places in slot for mailing.
Prints ABNs and PIP paperwork.
Reviews daily obituaries and updates patient status.
Participates in educational activities.
Performs assigned duties as required.
KNOWLEDGE, SKILL AND
Experience:
High School Graduate or Equivalent Minimum one year Medical Office experience preferred Minimum two years Customer Service experience Ability to work at a rapid pace, being involved in several duties at one time Previous EHR experience, Epic a plus Proficient in MS Office (Word, Excel, Outlook, Project Manager, etc.
) Ability to communicate clearly and effectively; excellent written skills and spelling/grammar Demonstrates the ability to maintain good interpersonal relationships with patients, staff and the public Ability to maintain strictest confidentiality including HiPAA compliance and EPIC policy as instituted by LMHS Ability to work a flexible schedule Ability to work in the absence of direct supervision Participates in opportunities of continuing education COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position satisfactorily:
Communication Able to read, analyze and interpret general business periodicals, correspondence, etc.
Able to write reports, business correspondence and procedure manuals.
Able to effectively present information and respond to questions to all levels; Expresses thoughts clearly; Listens well.
Initiative Actively seeks opportunities to make contributions vs.
passively accepting situations.
Goes above expectations to achieve goals.
Decision Making:
Makes decisions with sound judgment and a realistic understanding of issues.
Flexibility Recognizes/responds to unanticipated events and requirements.
Dependability/Adaptability Recognizes/responds to unanticipated events and requirements.
Customer-focused, with demonstrated experience and ability to be flexible with changing priorities, demands and requests.
Diversity Oriented Recognizes/values the benefits of the diversity of people, ideas and cultures.
Planning/Organization Establishes a course of action for self and others to accomplish goals.
Demonstrates ability to manage time and priorities.
Analytical Synthesizes complex and diverse information.
Personal Responsibility Trustworthy with unyielding integrity.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, these include:
utilize manual dexterity and eye-hand coordination to complete computer, handwriting, and telecommunication tasks; have normal/corrected vision and hearing to within normal range, and able to work under stressful conditions and/or work irregular hours.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to reach with hands and arms.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
HIPAA STATEMENT:
Employee provides services associated to its participating physicians and clinicians, which is a covered entity under the HIPAA rule.
In the scope of performing functions, including but not limited to management, administrative, financial, legal and operational support services, employee may have access to Protected Health Information (PHI), which is information, whether oral, written, electronic, visual, pictorial, physical, or any other form, that relates to an individual's past, present or future physical or mental health status, condition, treatment, service, products purchased, or provision of health care and which reveals the identity of the individual, whose health care is the subject of the information, or where there is reasonable basis to believe such information could be utilized to reveal the identity of that individual.
Employee will sign and abide by FNG's confidentiality agreement and attend HIPAA training and comply with all HIPAA laws.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Healthcare setting:
Clinic Medical specialties:
Neurology Schedule:
Monday to Friday
Experience:
Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred) Work Location:
In person Greets patients and visitors in a prompt, courteous, and professional manner at all times.
Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.
); updates changes in Epic.
Updates patient's Signature on File once a year; updates insurance information changes.
Ensures new patients execute the Signature form appropriately.
Scans new patient Registration and Signature on File forms; and accurately indexes into the patient's EMR chart.
Scans and accurately indexes all insurance EOBs.
Cleans scanner once a month.
Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
Maintains a neat and clean reception area and patient restrooms at all times (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.
).
During Check-out verifies the accuracy of procedures performed, patient status, etc.
; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
Notifies the Site Manager when a No Show exceeds 15 minutes.
Monitors physician schedules to fill open slots.
Closes trash gates morning after pickups.
Exhibits team behavior assisting where needed.
Participates in educational activities.
Performs assigned duties as required.
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Clinic Neurology Monday to Friday Customer service:
1 year (Preferred) Medical terminology:
1 year (Preferred) Computer skills:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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