Front Desk Agent
3.
3 Fort Myers, FL Fort Myers, FL Full-time Full-time Up to $15 an hour Up to $15 an hour 5 days ago 5 days ago 5 days ago AD1 Global is a growing hotel management company and is currently looking for a Front Desk Agent for their Fort Myers, FL property, The Candlewood Suites.
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.
DUTIES AND
Responsibilities:
Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location.
Answer phones promptly and courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Promote teamwork and quality service through daily communications and coordination with other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one-year front desk/guest service experience.
Some colleges preferred.
Must speak fluent English.
Other languages preferred.
Previous experience as Front Desk Agent Opera PMS system experience or others This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems, etc.
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem-solving, reasoning, motivating, and training abilities are often used.
Required to work nights, weekends, and/or holidays.
AD1 Global is also offering a sign-on bonus of up to $750!!! Job Type:
Full-time Pay:
Up to $15.
00 per hour
Benefits:
Employee discount Referral program Schedule:
Monday to Friday Weekends as needed Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Hotel:
1 year (Preferred) front desk agent:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Fort Myers, FL Fort Myers, FL Full-time Full-time Up to $15 an hour Up to $15 an hour 5 days ago 5 days ago 5 days ago AD1 Global is a growing hotel management company and is currently looking for a Front Desk Agent for their Fort Myers, FL property, The Candlewood Suites.
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.
DUTIES AND
Responsibilities:
Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location.
Answer phones promptly and courteously.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Promote teamwork and quality service through daily communications and coordination with other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one-year front desk/guest service experience.
Some colleges preferred.
Must speak fluent English.
Other languages preferred.
Previous experience as Front Desk Agent Opera PMS system experience or others This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems, etc.
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem-solving, reasoning, motivating, and training abilities are often used.
Required to work nights, weekends, and/or holidays.
AD1 Global is also offering a sign-on bonus of up to $750!!! Job Type:
Full-time Pay:
Up to $15.
00 per hour
Benefits:
Employee discount Referral program Schedule:
Monday to Friday Weekends as needed Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Hotel:
1 year (Preferred) front desk agent:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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